GENERAL RENTAL TERMS AND CONDITIONS
1) Rental contract. The contract is concluded between our company, the vehicle supplier, and you, as identified in the rental contract.
Unless otherwise indicated by the Customer, all documentation relating to the contract, as well as communications from MRGOING, will be sent electronically.
The Customer must read the General Rental Conditions, which form an integral part of their rental contract.
2) The Vehicle. MRGoing should make the vehicle and all mandatory safety equipment (“Vehicle”) available in a good state of conservation and safety and duly legalized. In Europe, MRGoing must provide vehicles with mandatory civil liability insurance. The driver is not a third party and is therefore not covered by this insurance.
The Customer is obliged to return the vehicle and optional extras in the same condition in which they were received, except for normal wear and tear. The customer must check the condition of the vehicle carefully before continuing their journey.
The Customer must ask MRGoing to correct the Vehicle Condition Report if any inaccuracy is found in the damage record or fuel level, or if the car documents, insurance certificate, friendly declaration of a motor accident or any other mandatory safety equipment inside the vehicle.
3) Rental Period. The Customer is responsible for the vehicle and optional extras during the rental period:
a) The rental period begins when the Customer enters into the vehicle rental contract (“check-out”) and ends when MRGoing takes possession of the vehicle and its key (“check-in”).
b) The Customer must return the vehicle to one of our employees, at the agreed rental station, during its opening hours. If the Customer chooses to return the vehicle “out of hours” or if they do not wait for the rental contract to close, the vehicle will remain their responsibility until the “check-in” is processed.
c) When using the “Delivery and Collection” service (subject to availability), the Customer is responsible for the vehicle from the moment it is delivered to them and until MRGoing collects it.
4) Costs. The Customer is obliged to pay the amounts indicated in the rental contract, relating to the period of use of the vehicle and subscribed extras. The Customer is obliged to pay the costs inherent to extending the rental and the respective subscribed extras. The Customer undertakes to pay the costs of damage caused by theft, theft or accident, special cleaning, towing service, tolls, fines for infringements of the Highway Code and other legislation, as well as the administrative costs of managing claims and identification of the lessee as a result of an infraction committed following these Terms and Conditions.
5) Use of the Vehicle: The Customer undertakes to: (i) use the vehicle diligently and prudently; (ii) use the vehicle in accordance with the legislation of the country in which it operates; (iii) use the vehicle lawfully and for lawful purposes; (iv) use the correct fuel; (v) lock the vehicle when it is not in use and ensure that all windows, opening roofs, removable roof panels or hood are properly closed; (vi) immediately stop using the vehicle, as long as the appropriate safety conditions are guaranteed, and notify MRGoing of any damage to the vehicle as soon as you become aware of it.
The Customer may not: (i) use the vehicle for commercial purposes; (ii) participate in races (professional or leisure) or related activity; (iii) use the vehicle off-road; (iv) tow another vehicle or trailer; (v) transport flammable, explosive, corrosive or combustible products, except essential mineral oils or similar products, as permitted by current legislation (or as established in the Specific Conditions of the Rental Station) and fuel or gas necessary for the operation of the vehicle; (vi) authorize the use of the vehicle by anyone other than the authorized driver.
The Customer may only drive the vehicle on Madeira Island.
6) Accidents, Robbery, Theft and Damage. In the event of an accident involving third parties, theft, or theft, the Customer must immediately report the incident to the police and inform MRGoing within 24 hours of any occurrence, even if no third parties are involved.
In the event of loss, robbery, theft or damage to the vehicle, the Customer will incur, up to the limit permitted by law, the payment of the deductible amount if indicated in this rental contract for each separate incident of damage, any taxes, as well as as well as our supplement for processing damage or robbery/theft (unless you have taken out additional coverage to reduce the deductible amount). The deductible owed by the Customer will not be applied in the circumstances defined in section 7 on Coverages.
Remember that if you damage the vehicle on more than one occasion, you must, to the extent permitted by law, pay the excess if indicated in the rental contract for each clearly separate incident of damage.
MRGoing will attempt to recover the value of the deductible and other charges from the at-fault party, if the Customer is able to prove that they were not at fault for the damage, theft, theft or loss or that this is not the result of their fault, intent, fraud or gross negligence. (to the extent that this terminology is provided for in applicable legislation).
7) Coverings. The coverage limits the indicated amount of the deductible to be paid by the Customer, in the event of damage, theft or theft. MRGoing's rates include a base level of coverage, so MRGoing will not charge more than the deductible amount indicated in the contract, plus taxes (if applicable) and the supplement that MRGoing charges for processing theft/robbery or damage, unless the deductible does not apply.
The deductible owed by the Customer will not apply if the loss or damage results from (i) intent or fraud, omission or gross negligence (to the extent this terminology is provided for in applicable legislation) or (ii) a deliberate failure to comply with sections 5 (Vehicle Use). In these situations, all expenses will be charged to the customer.
If the deductible does not apply, MRGoing will be entitled to compensation for losses and damages against the Customer in an amount to be presented to the Customer.
8) Fines and Fines. The Customer must pay any fines and parking or traffic fines incurred during the rental period and related to the use of the vehicle. The Customer must pay the processing supplement in order to cover the time spent by MRGoing in managing the issue of fines or fines, unless it can prove that no loss or damage has occurred or, when it has occurred, that the amount in question is significantly lower than the value of the processing supplement.
9) Fuel. The Customer must return the vehicle with the fuel level equal to that indicated when picking up the vehicle. Otherwise, the Customer will pay for the fuel used according to the amount applied in the “Pay upon return” option. MRGoing does not reimburse for unused fuel.
10) Additional Drivers and Passengers. The Customer is responsible for ensuring compliance with these Terms and Conditions by any additional driver indicated by them in the rental contract or any passenger authorized by them to travel in the vehicle. The Customer is also responsible for any costs or charges incurred by MRGoing as a result of the failure of an additional driver or passenger to comply with these Terms and Conditions.
11) Changes to the Rental Agreement. The Customer must bear any price increase resulting from changing the rental period or exceeding the contracted mileage. The Customer must also pay an additional supplement if they return the vehicle to a rental station other than the contracted pick-up station.
12) Early Returns. By returning the vehicle and optional extras before the period stipulated in the contract, the Customer may no longer benefit from any special offers if they no longer meet the conditions necessary for them to be granted. Therefore, renting may even be more expensive. There is no refund for unused days.
13) Late Returns. Unless otherwise agreed, the Customer must return the vehicle with all optional extras at the time/date and season stated in this rental contract. If you think there will be a delay in returning the vehicle, it is in your interest to ask us to extend the rental. If you are late in returning the vehicle, on the third day after the agreed return date, we will request an additional 5-day rental payment pre-authorization on your debit card, or 10 days if using a credit card, in the amount corresponding to the “Pay on site” modality. If you return the vehicle within these 5 or 10 days (as applicable), you will only be charged for the period used, plus any other charges due.
14) Pre-authorization and Security Deposit. MRGoing processes a pre-authorization of debit on the Customer's payment card up to the amount of the contracted Security Deposit. This procedure allows a certain amount to be retained on the Customer's payment card, which will serve to ensure that there are sufficient funds to process the payment at the end of the rental. If paying with a different card, the Customer must bear in mind that it may take up to 14 days for the respective bank to release the “captive” amount again.
15) Payments. If the Customer chooses to pay in a currency other than that country's currency, MRGoing will carry out the exchange based on the retail rate applied by the banking institution plus 4%.
By signing the rental contract, the Customer gives his/her authorization for MRGoing to debit his/her payment card for all the costs incurred by him/her during the rental period.
16) Location. Vehicles may be equipped with geo-location systems and location devices to allow their location in the event of theft or robbery or non-return to the rental station, or to locate the vehicle in the event of an accident or breakdown.
17) Use of the Customer’s data. MRGoing uses the Customer's data to: (a) provide rental services to the Customer; (b) decide whether to provide rental services to the Customer in the future and (c) locate and recover the vehicle, in case of breach of contract (if the vehicle is not returned in time) or in case of theft. MRGoing will provide the Customer's data, to the extent permitted by law and, if necessary, with the Customer's express consent:
a) to MRGoing Rent A Car employees, but only to the extent necessary for the provision of rental services. Within the limits permitted by law, MRGoing will charge a supplement to cover the costs resulting from contacting the Customer to obtain the duly completed incident reporting form.
The Customer is not responsible for any charges for losses or damages attributable to MRGoing's inability to maintain the vehicle or covered by the manufacturer's warranty.
b) to local/law enforcement authorities and parking companies if they have the right to obtain this information and the law allows it or to verify the validity of the Customer's driving license.
c) to third parties acting on behalf of MRGoing concerning the management of complaints, collection of amounts owed to MRGoing by the Customer and carrying out customer surveys, which we use to improve the services we provide, as well as companies that recover vehicles in the event of of non-compliance with the contract (if the vehicle is not returned in time) or in the event of theft.
The Customer has the legal right to access the personal data that MRGoing maintains about them (upon payment of a supplement, if permitted by law), and may, if justified, request the correction, modification, blocking, or deletion of any information about you. The entity responsible for controlling the data is the vehicle rental company, whose name appears on the rental contract.
18) Lost and Found. If any of the Customer's personal belongings are found in the vehicle, MRGoing will make every effort to contact the Customer. Items containing personal or financial information will be deleted within 28 days, under MRGoing's privacy policies and the General Rental Conditions. All other items will be kept for 3 months.
19) Applicable legislation. This contract between MRGoing and the Customer will be governed by the legislation applicable in the country in which the vehicle is collected and in which the rental contract was concluded.